1. Who We Are

Maritime Exam Prep Pro is a trading name operated by a sole trader based in the United Kingdom. It is an independent online study and revision platform for maritime examination preparation. References to "we", "us" or "our" in this policy refer to the operator of the Maritime Exam Prep Pro platform.

For data protection purposes, the operator is the data controller. You can contact us via the enquiry form at /contact.

2. Information We Collect

We collect the following categories of information:

Account information: name, email address, account credentials
Study and progress data: questions answered, scores, session history, readiness metrics, flashcard performance
Subscription and billing information: plan type, billing status (payment details are held by Stripe, not us)
Usage data: pages visited, features used, session duration — used to improve the platform
Contact and support data: messages submitted via the contact form
AI interaction data: prompts and responses from AI-powered features, used to deliver and improve those features

3. How We Use Your Information

Your information is used to:

Provide and personalise the study platform experience
Generate study plans and personalised readiness tracking
Manage subscriptions and process payments
Respond to support enquiries
Communicate important platform updates and changes
Improve platform content, features and performance
Provide business customer reporting where applicable

4. Legal Basis for Processing (UK GDPR)

We process your personal data under the following legal bases:

Contract performance: processing necessary to provide the subscription service you have purchased
Legitimate interests: improving the platform, preventing fraud, and maintaining security
Legal obligation: retaining financial records as required by law
Consent: where you have provided consent for optional communications or analytics

4. Data Storage and Security

Your data is stored securely using industry-standard measures. We implement appropriate technical and organisational safeguards to protect your personal information from unauthorised access, loss or disclosure. Payment card data is processed and stored solely by our payment processor (Stripe) and is never stored by Maritime Exam Prep Pro.

5. Sharing of Information

We do not sell, rent or share your personal information with third parties for marketing purposes. Information may be shared only as necessary to:

Operate the service (e.g. payment processing via Stripe, AI service providers)
Comply with applicable law or valid legal process
Protect the rights, safety or property of users or the platform

6. Your Rights Under UK GDPR

You have the following rights in relation to your personal data:

Right of access: request a copy of the personal data we hold about you
Right to rectification: request correction of inaccurate or incomplete data
Right to erasure: request deletion of your personal data where no legal obligation requires retention
Right to restriction: request that we restrict processing of your data in certain circumstances
Right to data portability: receive your personal data in a structured, commonly used format
Right to object: object to processing based on legitimate interests
Right to withdraw consent: where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please use the contact form at /contact. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

7. Cookies

We use essential cookies for authentication and platform functionality. We may use analytics cookies to understand how the platform is used. You can review our full cookie policy at /legal/cookies-policy.

8. Data Retention

We retain your account data for as long as your account is active. Study and progress data is retained to provide continuity of service. If you delete your account, we will remove your personal data within a reasonable period, except where retention is required by law.

9. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be notified to registered users. Continued use of the platform following an update constitutes acceptance of the revised policy.

Privacy Policy